We're here to help. Most questions are answered within a few hours on weekdays.
Email us directly: support@unsafeexambrowser.com
Send us an email and we'll get back to you as soon as possible. Include your order email address so we can look up your license.
Send EmailIf you didn't receive your license key email, check your spam folder first. If it's not there, email us from — the email address you used when purchasing.
Get Key ResentHaving trouble activating your key? Make sure you're pasting the full key exactly as received. Contact us if the issue persists.
Get HelpNeed to move your license to a new computer? We handle transfers at no charge. Email us with your current and new machine details.
Request TransferThe key is generated and emailed within seconds of Stripe confirming payment — usually under 30 seconds. Check your spam folder if you don't see it within a minute.
No. Each license is tied to exactly one computer from the moment of first activation. Contact us if you need a machine transfer — it's free.
Yes. Email us and we'll issue a new key for the upgraded duration. Your old key will be deactivated the same day.
License keys are non-refundable after activation. If you have an issue before activation, contact us within 48 hours of purchase.